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Comcast
extends
comprehensive
COVID-19
response
policies
Continues
Commitment
to No
Disconnects
or Late
Fees,
Keeping
Business
and
Outdoor
Xfinity
WiFi
Hotspots
Open
Nationally
for
Free,
Giving
Customers
Unlimited
Data,
and 60
Days of
Free
Access
for
Low-Income
Families
through
Internet
Essentials
PHILADELPHIA
- As
shelter
in place
continues
to be
the norm
and
schools
remain
closed
across
the
country,
Comcast
announced
today it
will
extend
its
commitments
for
Xfinity
customers
through
June 30
to help
ensure
students
can
finish
out the
school
year
from
home and
remain
connected
to the
internet
during
the
COVID-19
crisis.
Originally
announced
on March
13,
Comcast
made the
following
commitments
that
will now
be
extended
into the
summer:
•
No
Disconnects
and
Waiving
Late
Fees:
We will
not
disconnect
a
customer’s
Xfinity
Internet,
Xfinity
Mobile,
or
Xfinity
Voice
service,
and we
will
waive
late
fees if
they
contact
us and
let us
know
that
they
can’t
pay
their
bills
during
this
period.
Our care
teams
are
available
to offer
flexible
payment
options
or help
find
other
solutions.
•
Xfinity
WiFi
Free for
Everyone:
Xfinity
WiFi
hotspots
in
business
and
outdoor
locations
across
the
country
will be
available
to
anyone
who
needs
them for
free –
including
non-Xfinity
Internet
subscribers.
For a
map of
Xfinity
WiFi
hotspots,
visit
www.xfinity.com/wifi.
•
Pausing
Our Data
Plan:
With so
many
people
working
and
educating
from
home, we
want our
customers
to
access
the
internet
without
thinking
about
data
plans.
While
the vast
majority
of our
customers
do not
come
close to
using
1TB of
data in
a month,
we are
pausing
our data
plans to
give all
customers
unlimited
data for
no
additional
charge.
•
Internet
Essentials:
Internet
Essentials
is the
nation’s
largest
and most
comprehensive
broadband
adoption
program.
We are
extending
our
offer of
60 days
of
complimentary
service
for new
customers
through
June 30.
Internet
Essentials
is
normally
available
to all
qualified
low-income
households
for
$9.95/month.
For more
information,
visit
www.internetessentials.com.
“These
extended
measures
will
continue
to keep
Americans
safe and
ensure
that
households
are
equipped
for
students
to learn
and stay
informed
at home
as the
nation
copes
with
this
unprecedented
disruption
to our
daily
lives,”
said
Dave
Watson,
Comcast
Cable
Chief
Executive
Officer.
“Our
services
have
never
been
more
important,
and
we’re
doing
everything
we can
to keep
people
connected
to the
internet.”
For
more
information
and
updates
from
Comcast
related
to
Coronavirus,
visit:
http://www.comcastcorporation.com/COVID-19/
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