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																		|  | 911 
																		Dispatcher 
																		may be 
																		fired 
																		over 
																		handling 
																		of 
																		Buffalo 
																		shooting 
																		call 
 By 
																		Ed 
																		Shanahan
 nytimes.com
 Follow
 
 BUFFALO, 
																		NY - An 
																		emergency 
																		services 
																		dispatcher 
																		in 
																		Buffalo 
																		could be 
																		fired 
																		after 
																		being 
																		accused 
																		by a 
																		supermarket 
																		employee 
																		of 
																		hanging 
																		up on a 
																		911 call 
																		during a 
																		racist 
																		shooting 
																		rampage 
																		at the 
																		store 
																		last 
																		week.
 
 The 
																		dispatcher, 
																		who has 
																		not been 
																		publicly 
																		identified, 
																		was 
																		placed 
																		on 
																		administrative 
																		leave on 
																		Monday 
																		after an 
																		internal 
																		investigation 
																		and 
																		faces a 
																		disciplinary 
																		hearing 
																		on May 
																		30, at 
																		which 
																		“termination 
																		will be 
																		sought,” 
																		Peter 
																		Anderson, 
																		a 
																		spokesman 
																		for the 
																		Erie 
																		County 
																		executive, 
																		said.
 
 The 
																		investigation 
																		was 
																		prompted 
																		by 
																		comments 
																		by 
																		Latisha 
																		Rogers, 
																		an 
																		assistant 
																		office 
																		manager 
																		at the 
																		Tops 
																		supermarket 
																		where a 
																		white 
																		gunman 
																		killed 
																		10 Black 
																		people 
																		in one 
																		of the 
																		worst 
																		racist 
																		mass 
																		shootings 
																		in the 
																		recent 
																		history 
																		of the 
																		United 
																		States.
 
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																		The 
																		Morning 
																		newsletter 
																		from The 
																		New York 
																		Times
 
 The 
																		man 
																		charged 
																		in the 
																		killings, 
																		Payton 
																		Gendron, 
																		18, has 
																		been 
																		accused 
																		of 
																		traveling 
																		200 
																		miles 
																		from his 
																		home in 
																		Conklin, 
																		N.Y., 
																		specifically 
																		to kill 
																		Black 
																		people, 
																		fueled 
																		by a 
																		racist 
																		belief 
																		in 
																		so-called 
																		replacement 
																		theory.
 
 On 
																		Saturday, 
																		the 
																		authorities 
																		say, he 
																		opened 
																		fire 
																		outside 
																		the 
																		supermarket, 
																		then 
																		went 
																		inside 
																		and 
																		continued 
																		to shoot 
																		shoppers 
																		and 
																		workers 
																		before 
																		surrendering 
																		to the 
																		police. 
																		He has 
																		pleaded 
																		not 
																		guilty 
																		to 
																		first-degree 
																		murder 
																		and 
																		appeared 
																		in court 
																		on 
																		Thursday.
 
 Ms. 
																		Rogers 
																		told The 
																		Buffalo 
																		News 
																		that she 
																		had 
																		called 
																		911 
																		while 
																		hiding 
																		from the 
																		gunman, 
																		whispering 
																		on the 
																		phone in 
																		hopes of 
																		eluding 
																		his 
																		notice. 
																		The 
																		dispatcher, 
																		she 
																		said, 
																		had 
																		admonished 
																		her.
 
 “She 
																		was 
																		yelling 
																		at me, 
																		saying, 
																		‘Why are 
																		you 
																		whispering? 
																		You 
																		don’t 
																		have to 
																		whisper,’” 
																		Ms. 
																		Rogers 
																		told The 
																		News, 
																		“and I 
																		was 
																		telling 
																		her, 
																		‘Ma’am, 
																		he’s 
																		still in 
																		the 
																		store. 
																		He’s 
																		shooting. 
																		I’m 
																		scared 
																		for my 
																		life. I 
																		don’t 
																		want him 
																		to hear 
																		me. Can 
																		you 
																		please 
																		send 
																		help?’ 
																		She got 
																		mad at 
																		me, hung 
																		up in my 
																		face.”
 
 Ms. 
																		Rogers, 
																		33, told 
																		The News 
																		she then 
																		called 
																		her 
																		boyfriend 
																		and told 
																		him to 
																		call 
																		911.
 
 She 
																		offered 
																		a 
																		similar 
																		description 
																		of 
																		events 
																		in a 
																		separate 
																		interview 
																		with The 
																		New York 
																		Times, 
																		saying 
																		she had 
																		been 
																		standing 
																		behind 
																		the 
																		store’s 
																		customer 
																		service 
																		counter 
																		when she 
																		first 
																		heard 
																		gunfire.
 
 After 
																		ducking 
																		down, 
																		she 
																		said, 
																		she 
																		pulled 
																		out her 
																		cellphone, 
																		called 
																		911 and 
																		whispered 
																		to the 
																		dispatcher 
																		that 
																		someone 
																		was 
																		shooting 
																		in the 
																		store. 
																		The 
																		dispatcher 
																		had 
																		asked 
																		why she 
																		was 
																		whispering, 
																		and then 
																		the 
																		connection 
																		broke, 
																		Ms. 
																		Rogers 
																		said in 
																		the 
																		interview.
 
 Mr. 
																		Anderson, 
																		the 
																		spokesman 
																		for the 
																		Erie 
																		County 
																		executive, 
																		Mark 
																		Poloncarz, 
																		said the 
																		inquiry 
																		had 
																		involved 
																		a review 
																		of the 
																		call and 
																		that it 
																		was 
																		unclear 
																		who had 
																		hung up 
																		on whom. 
																		He also 
																		said the 
																		dispatcher’s 
																		action 
																		had not 
																		affected 
																		the 
																		dispatching 
																		of the 
																		call.
 
 At a 
																		news 
																		conference 
																		on 
																		Sunday, 
																		Buffalo’s 
																		police 
																		commissioner, 
																		Joseph 
																		A. 
																		Gramaglia, 
																		said the 
																		first 
																		911 call 
																		had come 
																		in at 
																		2:30 
																		p.m. and 
																		that 
																		officers 
																		had 
																		arrived 
																		at the 
																		store at 
																		2:31.
 
 Madison 
																		Ruffo, a 
																		spokeswoman 
																		for CSEA 
																		Region 
																		6, the 
																		public 
																		employees’ 
																		union 
																		that 
																		represents 
																		the 
																		dispatcher, 
																		said its 
																		policy 
																		was not 
																		to 
																		comment 
																		on 
																		disciplinary 
																		matters 
																		or 
																		active 
																		investigations 
																		involving 
																		its 
																		members.
 
 
 
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